Frequently asked questions
Everything you wanted to know about Shoko
General
So what exactly is Shoko?
Shoko is a smart Hebrew nutrition companion: a food diary, personalized meal plan, and photo-based food recognition — with the option for real human coaching in the VIP plan.
How does Shoko know what I ate?
Describe it in natural Hebrew ("two-egg omelet with salad"), snap your plate, or scan a food label — Shoko instantly breaks it down into nutrition facts.
Do I need nutrition knowledge to use Shoko?
No. Shoko is built for anyone, even if you’ve never counted calories — the onboarding is short, and everything’s explained in simple Hebrew.
Plans and billing
Is there a truly free plan?
Yes — calorie tracking and food database search are free forever, no credit card required.
Can I cancel anytime?
Yes — no contracts and no minimum term. Full details on the Plans page.
What’s the difference between Premium and VIP?
Premium gives you near-unlimited AI features (personal meal plan, free-form logging, image recognition). VIP adds real 1:1 coaching from Felix and priority support.
Privacy and security
Who can see what I write to Shoko?
Your data is used only to provide a personal experience — it isn’t sold or shared with third parties for marketing. See our full privacy policy for details.
How is payment secured?
Billing is handled by a secure payment processor with full encryption — Shoko does not store credit card details on its servers.
Can I delete my account and all data?
Yes — you can request account deletion anytime via an in-app message or on the Contact page.
